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Policies and
Procedures
- Calgary
Tennis is a trade name of Spierco Enterprises Ltd.
- Email
is by far the best and fastest way to reach us. It is also how we
send you confirmation and reminders about all of our programs. Our
email address is CalgaryTennis@shaw.ca.
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Please note that due to the volume
of registrations we receive, we are unable to follow up with those that
submit incomplete registration forms.
- Every
adult participant must complete a registration form and return it with payment to the location stated
on the registration form.
- Registrations
will only be processed when payment and waiver forms have been
received. First-come, first-served. Postdated cheques will not be
accepted for registration.
- Gift
certificates and coupons must be included with your registration and
can only be used one at a time unless otherwise stated.
- All
Email Money Transfers should be emailed to CalgaryTennis@shaw.ca.
The sender of an Email Money Transfer (You), has to create a
security question (that requires a one-word answer) that the
recipient has to be able to answer in order to accept the transfer.
Please make sure that you ask a question where we can find the
answer on your registration form. If you have questions about this
method of payment, please contact us.
- All
cheques should be made payable to: Calgary Tennis
- If
Calgary Tennis is unable to schedule a class for you, they will
simply void your cheque(s). Please note that Calgary Tennis
will not return undeposited cheques.
- Receipts
can be provided upon request but will only be faxed or emailed at
the end of the outdoor season. Calgary Tennis will not mail
receipts.
- There
will be a $30.00 administration fee for each cheque that is returned
by the bank N.S.F. or otherwise.
- Some
community associations charge community fees or guest fees. These
fees are in addition to Calgary Tennis' listed prices and are determined
solely by the community association.
- Every
adult participant must complete their own waiver form.
- Families
need only complete one waiver form but each participating family
member's name must appear on the form as well as all participating
adults signatures.
-
Please note that due to the volume
of registrations we receive, we can not follow up with people that
submit incomplete registration forms.
- Cancellations
may be made two weeks (14 days) or more prior to the first lesson
without penalty - 100% refund. One week (7 days) or
more for a 50% refund. Less than 7 days - no money will be refunded.
Please note that there will be no exceptions to this policy
regardless of the situation. All refunds are subject to a $2.00
administration fee.
- Once
lessons have been scheduled, Calgary Tennis is not responsible for any that you
miss, cancel, or would like to reschedule. No refunds. No
exceptions. This applies to all types of lessons.
- In
case of delays or cancellations, such as rain etc., lessons will be
made up at a later date. Dates and times will be determined by
Calgary Tennis. Saturdays and/or Sundays are usually the
designated make-up days. It is the responsibility of every
participant to be available for make-ups. Calgary Tennis is not
responsible if you are unable to, or choose not to attend make-up
classes. No refunds. No exceptions.
- If
you are unsure as to whether there will be lessons because of bad
weather use the following instructions: UNLESS YOU ARE NOTIFIED THAT
LESSONS ARE CANCELLED, LESSONS ARE ON. Instructors will wait as long
as they can before canceling classes. Remember, we are at the mercy
of the weather.
- Times
for all private, semi-private and create-your-own-group lessons are
to be arranged with Calgary Tennis. All times are to be arranged in
advance. Once times have been arranged, Calgary Tennis is not responsible
for any that you miss, cancel or attempt to reschedule. Please note
that if you have time requests that conflict with dates/times that
are being advertised for "Junior Group" and/or "Adult
Group" lessons, the "Junior Group" and/or "Adult
Group" lessons do take priority because these dates are being
advertised in advance. Not all dates/times that are
advertised in advance fill up, so then we are able to free up those
times for other lesson requests.
- Private
lessons are made up of 1 instructor and 1 student. Semi-private
lessons are made up of 1 instructor and 2 students. Group lessons
are made up of 1 instructor and 4 or more students.
- Junior
Group Lessons require a minimum of 5 students and are limited to a
maximum of 10 students in each class. Juniors are grouped
according to age. Adult Group Lessons require a minimum of 4
students and are limited to a maximum of 8 students in each class. Adults are grouped according to level of ability.
- These
Policies and Procedures are subject to change without notice and
additional Policies and Procedures may apply.
- Questions
or concerns may be directed to Robin Spiers at 403-202-4798 or email
to calgarytennis@shaw.ca.
Please note, to view/print
our registration form, you require
Acrobat Reader. Click on the logo below if you don't have it.
Registration
Form
Possible
Locations for Lessons
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